For small hotels, resorts, villas & guesthouses

Your Hospitality Support. Handled Remotely.

I help small hospitality businesses manage guest communication, reservations and routine administrative work remotely — so owners can spend less time on repetitive office work and more time running their property.

Hire Me as Your Remote Hospitality Partner → See what I can handle

Hospitality experienceSupport built around real hotel operations and guest service.

One remote professionalBooking, guest support and administrative support.

Fixed monthly feeNo hourly billing or per-booking charges within the agreed scope.

Meet Nalika

Hospitality professional with hands-on experience in hotel operations, guest service, reservations and administration.

I provide reliable remote support to hospitality businesses, helping owners and managers stay on top of guest communication, reservations and routine administrative work.

What I can handle for your property

One remote support partner for the recurring work that takes owners and managers away from their core hospitality responsibilities.

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Guest inquiry & communication support

Answer guest inquiries and questions through Booking.com, Airbnb, WhatsApp, email and other agreed channels, using the property information and policies provided by the owner.

For questions that require property-specific confirmation, I check with the owner or designated property contact before replying to the guest.

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Reservation management

New bookings, cancellations, modifications, guest details and booking calendar updates.

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Guest arrival support

Check-in/check-out information, arrival details, guest follow-ups and booking-related communication.

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Hotel administrative support

Document preparation, record keeping, trackers, filing and routine administrative support.

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Registration & renewal support

Prepare application documents, organize required records and follow up on registrations and renewal deadlines.

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Weekly control report

A clear weekly update covering bookings, important guest matters, pending payments and administrative items needing attention.

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72-Hour Booking Risk Check

Review upcoming reservations and flag unpaid balances, late arrivals, special requests, booking changes and unanswered messages.

Don't just complete tasks. Catch problems early.

I review upcoming bookings and administrative tasks so small issues can be identified before they become guest complaints or missed deadlines.

Booking & guest checks

Upcoming arrivals confirmed
Pending payments flagged
Special requests checked
Late check-in information ready
Booking changes recorded
Unanswered guest messages flagged

Administrative control

Important hotel documents tracked
Application/registration follow-ups
Renewal deadlines kept visible
Records organized
Items requiring owner approval flagged
Weekly status shared clearly

Simple, fixed monthly hospitality support.

Start with one property and a clearly agreed scope of remote support.

FIXED MONTHLY RETAINER · 1 PROPERTY

$199 / month

No hourly billing · No per-booking charges

Guest inquiry & communication support
Reservation & calendar management
Guest confirmations & arrival information
Hotel administrative support
Registration & renewal follow-ups
72-Hour Booking Risk Check
Weekly control report

Get Started →

Ongoing remote hospitality and administrative support throughout the month, based on the agreed service scope and the property's priorities.

Service availability: 8:00 AM – 10:00 PM (Sri Lanka Time), Monday – Sunday. Enquiries received between 10:00 PM and 8:00 AM are attended to from 8:00 AM onward. Overnight and emergency support is not included in the standard monthly service.

What does doing nothing cost?

Owner time, slow replies and unfinished administrative work.

If you are personally checking booking messages, updating calendars, preparing documents, following up on registrations and handling routine administrative work, the real cost is your time and attention.

This service is designed to take agreed recurring tasks off your plate while keeping you informed about anything that needs your decision.

Simple to get started

No complicated setup. We begin with one property and a clearly defined support scope.

Tell me what you need

Share the booking, guest-support and administrative tasks you want to delegate.

Agree the scope

Set working hours, communication channels, access, responsibilities and escalation rules.

I handle the routine

I complete the agreed remote support tasks and flag anything that needs your attention.

What this service is — and isn't

Included

Remote guest communication, reservation and calendar management, hotel administrative support, registration/renewal follow-ups, booking checks and weekly reporting.

Not included

Housekeeping, HR services, physical property management, maintenance work, accounting/bookkeeping, legal advice, 24/7 emergency support, final approval of registrations/licences, refund decisions, revenue/pricing management, social media management or guest complaints requiring management decisions.

Questions

Who is this for?

Small hotels, villas, guesthouses and similar hospitality businesses that need reliable remote support for bookings, guests and administration.

Do you manage my whole property?

No. The service focuses on agreed remote booking, guest communication and administrative support. Physical property management remains with your local team.

How does the $199/month service work?

It covers one property and provides ongoing remote hospitality and administrative support throughout the month, based on the agreed service scope. Support is available 8:00 AM – 10:00 PM (Sri Lanka Time), Monday – Sunday; enquiries received outside these hours are attended to from 8:00 AM onward, and overnight/emergency support is not included. The monthly fee is fixed rather than billed hourly.

Can you handle registrations and renewals?

I can provide administrative support such as preparing documents, organizing records and following up on applications or renewal deadlines. Final approvals and legal responsibility remain with the property owner or authorized professional.